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Amazon Fire Tablet. - restarting the TV box - replacing the ethernet cable - restarting the router - factory resetting the router None of this has made any difference. Now retry to see if this has fixed the problem 2-Check your Cables For Loose Ends It has happened to the best of tech wizards. If you are, I'd recommend trying a reset to see if that helps. Fix for YVM105 A YouView Box FAQ It looks like your box won't load that service at the moment. Help with TV regions It looks like your box won't load that service at the moment. Here are some answers to help you. Scam calls When things go wrong, it can quickly get you up and running again. Coverage checker. If this doesn't work, you can also find it in Settings > Box information and Software Information. Fix for YVM210 A YouView Box FAQ Sorry, you can't record on this device This YouView box does not support the recording feature, to record programmes you need a YouView+ box. I originally had a YVM105 error, this changed to a YVM102 error and despite trying all the instructions from BT (more than once!) Fixing BT error codes Simply enter the BT TV , BT Sport or BT App error code you're seeing on your screen below, to quickly get the solution to fix your problem. BT TV help is the place to get support with setting up your BT TV app. BT TV app. If you're looking for help with your Powerline Adapters or Mini Connectors, here are all . Amazon Fire TV. Menu. Simply click the button below to get started: Need more help? Everything may be connected, but could have lost pairing code - does happen sometimes - easy way to check first is swap them with something that you know works & see if they work correctly with other equipment: maybe try directly with Tv's broadband . Read more today. Quick and easy access to your account, services, bills and tools. Need more help? Hi @Alastair3 welcome to the community and thanks for posting, I'm sorry to see you're having problems with your BT TV service. BT Sport; Mobile Plusnet Mobile; Sim only deals. Browse our help categories. Learn more about your TV control and setting up BT Ultra HD. edited 6 March 2017, 10:48PM. Find out how to fix your email error code Need more help? Box model & software version it's running on - This can be found by pressing help and then info on your remote. More options. About BBC iPlayer and our policies I eventually found your reply on the BT Community forum. I have tried the following: - connecting through the Broadband menu on the TV box. How do I print out colouring in sheets? Samsung Smart TV. Follow these easy steps to make sure your Powerline Adapters and BT Mini Connectors are working together as a pair. Getting Started. Get support from the BT community >. Flexible and affordable sim only deals with no contract. General. Fortunately, whether you're dealing with signal loss, missing channels, distorted or pixelated picture, spotty audio, a faulty remote control or . Our network reaches over 99% of the UK, so we've got you covered . Székesfehérvári Család- és Gyermekjóléti Központ. Ask the BT Community. Try these steps and we'll see if we can help it pick up the pace: View and manage your mobile account, tariff and usage. Simply click the link below and give it a go. Router model - this is usually found on a sticker on the bottom of the router Roughly how long this issue has been happening for Have you checked that your PLA's (powerline adaptors) if used between Router & Youview box are paired still? We don't recommend using wireless extenders to connect the BT TV box to the Hub. Avril. Now retry the service to see if you still get the error If you still get the error, restart your TV box by flicking the switch on the back. Box model & software version it's running on - This can be found by pressing help and then info on your remote. Fix for YVM102 A YouView Box FAQ Broadband connection unavailable It seems your box has lost touch with your router. There's nothing worse than encountering BT YouView box problems when you're already comfortable in bed or on your couch while watching your favourite show or movie. If your error code has a dash, for example BTP-302, don't forget to include this too. Don't worry we know some steps that might help: Check your internet Restart your box Check your cables Check your box is connected to the internet Restart your router Further help See all Error Messages results Was this helpful? What's the difference between 'Milkshakers!' and 'More milkshake!'? View all error help If you don't have an error code, there's a list of other problems below, with help on how to fix them. when you're interacting with an on-demand app. Fix for YVM302 A YouView Box FAQ Looks like we're not getting enough signal from your aerial at the moment. Contact us. Are you sure you're not using ethernet powerline adapters or mini connectors? Broadband, phone & TV. Here's a guide to troubleshooting your Powerline Adapters or BT Mini Connectors if they're not working. Browse the forums or log-in to ask a question. Related articles. Router model - this is usually found on a sticker on the bottom of the router Roughly how long this issue has been happening for Check your router firmware connections' status page. Hi @nicola_hf, Welcome to the forum. iOS. What's wrong? Android. It happens after around 5 mins of inactivity with the main YouView UI, ie. Our TV box is the old non-recordable BT TV Box Z4 type and is connected to the router via ethernet cable. If this doesn't work, you can also find it in Settings > Box information and Software Information. From the dropdown list, select Signal Quality. The TV help tool is available to all BT TV customers. The ideal aerial signal connection should be above 50 percent to enjoy your broadcast TV. Don't worry we know some steps that might help: Try again Check your internet Check for software updates Check your cables Restart your router Restart your box Further help See all Error Messages results Was this helpful? Enter error code You should enter the code exactly as it's shown. Looks like we're not getting enough broadband speed from your router to show a good picture. It's caused by the YouView box dropping the connection to the router. The first thing to do is go into the Settings and try a retune. Try these steps and we'll help you reconnect: Check your internet Check your box is connected to the internet Check your cables Restart your router Restart your box Further help See all Error Messages results Was this helpful? Mobile. Although your box does not support recordings, you are able to watch your favourite programmes On Demand (if the app is available). Apple TV. Video playback is jerky, stuttering or freezes completely. It's annoying, frustrating, and quite frankly, definitely a mood-killer! For example, BTP-302 Got a BT Email error code ? Go back to: What can we help with? Kezdőlap; Család- és Gyermekjóléti Szolgálat Visit the BT Community, where our customers share their expertise and advice. To look for your error, please type the code, in full, into the box below. Seems to effect search as well as On Demand players section. First unplug the ethernet cable from the back of your TV box, wait 10 seconds, then plug it back in. Check your cables Restart your box Retune your channels Planned Engineering Works Check your signal Check for signal interference Further help See all Error Messages results Was this helpful? Why on earth BT cannot provide this simple solution in their advice is extremely disappointing. If your TV is fine, but your YouView box is giving YVM302, then it's one of two things - either it's faulty, or it has fastened onto a 'wrong' transmitter in your area, which it can't quite hold onto.

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